Privacy Policy

This Privacy Policy explains what personal data MasVR collects, why we collect it, how we use and share it, and the rights you have. It applies to the MasVR website and subscription service.

1. Data controller

The data controller responsible for your personal data is:

  • Entity: Mobimilia B.V. (a subsidiary of Sam Media B.V.)
  • Registered address: Van Diemenstraat 356, 1013 CR Amsterdam, The Netherlands
  • Company registration number: 60009705
  • Data-controller contact email: info@mobimilia.com
  • Customer-care email: soporte@masvr-mx.com

2. What data we collect

To provide the Service we may collect and process the following:

  • Mobile number and subscription details — needed to set up and manage your subscription and to enable carrier billing through your mobile operator;
  • Contact-form details — any information you provide when you contact us (such as your name, email address, mobile number, and the content of your message);
  • Basic usage data — technical information such as device type, browser, and approximate location, used to operate, secure, and improve the Service.

3. Cookies and reCAPTCHA

Our website may use cookies and similar technologies. As a consumer product, the site and its sign-up and contact flows may use Google reCAPTCHA to protect forms against abuse and spam. We do not use Google Tag Manager or Google Analytics. reCAPTCHA may set cookies and collect data as described in the Cookies Policy. We do not sell your personal data.

4. Why we use your data (lawful basis)

We use your data to:

  • Set up, deliver, and manage your subscription, and process carrier billing — to perform our contract with you;
  • Respond to your enquiries and provide customer support — to perform our contract and in our legitimate interest;
  • Operate, secure, and improve the Service and prevent fraud and abuse — in our legitimate interest;
  • Meet our legal, billing, and regulatory obligations — to comply with the law.

5. Who we share data with

We may share your personal data with:

  • Your mobile carrier — to activate, bill, and manage the carrier-billing subscription;
  • Service providers — such as hosting, payment-processing, and customer-support providers, who act on our behalf under appropriate agreements;
  • Authorities — where required by law or to protect our legal rights.

We do not sell your personal data to third parties.

6. Retention

We keep personal data only for as long as necessary to provide the Service and to meet our legal, billing, and regulatory obligations, after which it is deleted or anonymised.

7. Your rights

Subject to applicable law, you may request access to, correction of, or deletion of your personal data, object to or restrict certain processing, and withdraw consent where processing is based on consent. To exercise any of these rights, email info@mobimilia.com.

8. Security

We use appropriate technical and organisational measures to protect your personal data against unauthorised access, loss, or misuse. No method of transmission or storage is completely secure, but we work to safeguard your information.

9. Changes to this policy

We may update this Privacy Policy from time to time. The most current version will always be posted on our website with its date. Significant changes will be reflected here.

10. Contact

For any privacy question or to exercise your rights, contact the data controller at info@mobimilia.com. For general help with your subscription, contact soporte@masvr-mx.com.